RE: [External] RE: testing status - GJB26042
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HI @俞彦驰HK monitor repairer is trying to send repaired monitor to HK DC, and insisted to charge gate fees.As understand, Lenovo has agreed to take up the charge.Please advise what is the gap here?
WS Lam 蓝文杏 AP Services Logistics
SSG Team
+60175420691
wlam1@lenovo.com
Digital Workplace | Hybrid Cloud | Vertical Solutions | Services & Support
From: Clara Sham <clarasham@3-c.com.hk> Sent: Tuesday, June 16, 2026 10:52 AM To: Pui Yeng Chan <cyeng2@lenovo.com>; Woon Sim Lam1 <wlam1@lenovo.com> Cc: Alvin Padang <palvin@lenovo.com>; CHER SHING Wong21 <cwong21@lenovo.com>; John C M LIU <ljohn3@lenovo.com>; Keith Leong <lhui1@lenovo.com>; Maggie Luk <wluk@lenovo.com>; Shane Goh <egoh2@lenovo.com>; 'Wing Wong' <wingwong@3-c.com.hk>; Kar Mun Lim11 <klim11@lenovo.com>; -hk_premier_support <-hk_premier_support@lenovo.com> Subject: RE: [External] RE: testing status - GJB26042
Dear Yui Yeng, 藍文杏,
Well noted.
But seems the Registered Fee is still not solved. Please follow this matter promptly as it is last for over 1 month.
Leave :
19/6/2026 – Dragon Boat Festival
24/6/2026 – Annual Leave
30/6/2026 – Annual Leave
1/7/2026 – HKSAR Establishment day
Best Regards
Clara Sham
Tel : 2619 9591
From: Pui Yeng Chan <cyeng2@lenovo.com> Sent: Tuesday, June 16, 2026 10:37 AM To: Clara Sham <clarasham@3-c.com.hk> Cc: Alvin Padang <palvin@lenovo.com>; CHER SHING Wong21 <cwong21@lenovo.com>; John C M LIU <ljohn3@lenovo.com>; Keith Leong <lhui1@lenovo.com>; Maggie Luk <wluk@lenovo.com>; Shane Goh <egoh2@lenovo.com>; Wing Wong <wingwong@3-c.com.hk>; Kar Mun Lim11 <klim11@lenovo.com>; -hk_premier_support <-hk_premier_support@lenovo.com> Subject: RE: [External] RE: testing status - GJB26042
Dear @Clara Sham
Please return to HIC warehouse, thanks.
Pui Yeng (Yeng) Technical Support Specialist CAP Premier Support
In the rare event that the technical support team cannot resolve your concerns, you can connect directly with our manager(s) at cap_prem_mgr@lenovo.com
From: Clara Sham <clarasham@3-c.com.hk> Sent: Tuesday, June 16, 2026 9:39 AM To: Pui Yeng Chan <cyeng2@lenovo.com>; Kar Mun Lim11 <klim11@lenovo.com> Cc: Alvin Padang <palvin@lenovo.com>; CHER SHING Wong21 <cwong21@lenovo.com>; John C M LIU <ljohn3@lenovo.com>; Keith Leong <lhui1@lenovo.com>; Maggie Luk <wluk@lenovo.com>; Shane Goh <egoh2@lenovo.com>; Wing Wong <wingwong@3-c.com.hk> Subject: [External] RE: testing status - GJB26042
Dear Pui Yeng,
Sorry bother you, any advise give us ? Thanks !
Leave :
19/6/2026 – Dragon Boat Festival
24/6/2026 – Annual Leave
30/6/2026 – Annual Leave
1/7/2026 – HKSAR Establishment day
Best Regards
Clara Sham
Tel : 2619 9591
From: Clara Sham <clarasham@3-c.com.hk> Sent: Wednesday, June 10, 2026 6:11 PM To: Pui Yeng Chan cyeng2@lenovo.com <cyeng2@lenovo.com>; Carmen <Kar Mun Lim11> <klim11@Lenovo.com> Cc: Alvin Padang"palvin@lenovo.com" <palvin@lenovo.com>; CHER SHING Wong21 <cwong21@lenovo.com>; John Liu3 < ljohn3@lenovo.com> <ljohn3@lenovo.com>; Keith Leong < lhui1@lenovo.com> <lhui1@lenovo.com>; Maggie Luk "wluk@lenovo.com" <wluk@lenovo.com>; Shane Goh egoh2@lenovo.com <egoh2@lenovo.com>; Wing Wong <wingwong@3-c.com.hk> Subject: testing status - GJB26042
Dear Pui Yeng,
After testing this monitor, we do not find any line on screen, we here provide NO problem found video (DP, HDMI & VGA port input) for your further advice. Thanks !
29/5/2026
GJB26042
S.Pixels
LEGION
L
5D11C48397
4022535962
62C7MAR4WW
VYG02993
E24-28
abnormal line
Best Regards
Clara Sham
Tel : 2619 9591